KnowledgeBase

How to Join a Hamar Remote Support Session

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Join a Remote Support Session

 

The technician told me to join from the Hamar Remote Support   Customer desktop application

 

  1. Open the GoToAssist Customer application on your

 

Note: If the GoToAssist Customer application is no longer installed on your computer, try joining from FastSupport.com instead.

 

  1. In the Join a Session window, enter the name you want displayed and the support key (provided by the technician).

  1. You will be asked to approve the session (including screen sharing, mouse control, file transfers and session recording). Click Yes to join the support